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MATRIX

The MATRIX merges Community Development Department staff and other necessary City departments into specialized teams organized by development type, not by discipline. Instead of dealing with multiple divisions and departments for a project, an applicant works with just one team, whose members will be involved in the project from beginning to end.

Take a remodeling project for an apartment building as an example. Before, the applicant would have to deal separately with Building, Planning, Fire, and other disciplines to get approval for a project. With the MATRIX program in place, now there is a Tenant Improvement team, made up of planners, building inspectors, engineers, and others who have spealized knowledge on what is required for such a project. The applicant deals just with this one team, and everyone on the team is familiar with the entire project. This significantly reduces delays as each division and department works to get up to speed on a project, or waiting for a response from another part of the City.

The MATRIX program was developed with two objectives in mind:

1. Redesign the architectural design and plan review processes with more time at the beginning of the project to resolve planning and code-related deficiencies without impacting the start date for the project.
2. Implement a “front loaded” review process, one that is more suited to the special needs of large projects. This includes early technical involvement by the City at the design phase, use of City reviewers as code consultants to the design team, and the implementation of a system of rolling review and approval.

The goal is to "Get the Customer to Success" in a timely, seamless, and predictable development review process.

Teams The five teams that MATRIX is organized into (Highrise, Commercial, Major Project, Institutions, & Government).	Structure Management and support groups that facilitate the MATRIX teams.
Frequently Asked Questions Common questions about the MATRIX program.	Newsletter An archive of past newsletters.